Anglian Garden & Building Supplies delivery terms

terms & conditions:

delivery fees:  

Yellow Area	Postcodes: AL, BA, BB, BD, BH, BL, BN, BR, BS, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DL, DN, DT, DY, E, EC, EN, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, L, LA, LE, LN, LS, LU, M, ME, MK, NE, NP, NG, N, NN, NR, NW, OL, OX, PE, PO, PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SR, ST, SS, SW, TA, TF, TN, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WV, YO
Blue Area	Postcodes:CA,DG,EH,EX,FK,G,KA,KY,LD,LL,ML, PA1-19,PL,SA,SY,TD,TQ,TR
Red Area	Postcodes: AB,DD,IV (some exceptions apply)

Delivery is FREE on ALL items with the following exceptions: 

	Blue Area	Red Area
Log Cabins, Greenhouses & Garden Buildings	charges may apply - see product	charges may apply - see product
Decorative Stone	£10	£45
Turf & Sedum	£10	£45
Soil, Bark & Rubber	£10	£45
Furniture & Sculptures	£10	£45

We are ONLY able to offer Building Materials, Norfolk Topsoil, Fen Soil, Mushroom Compost & Farm Manure on FREE DELIVERY to customers in the following postcodes: NR1-9, NR14 8, NR15-19, NR20 3,. We are pleased to quote on other areas upon request.

Please contact us if you plan to order multiple items as we may be able to offer reduced delivery rates.

payment:

Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). It adheres to the most stringent levels of fraud screening, ensuring that your card details remain secure throughout the transaction process.

vat:

All our prices include VAT at 17.5%

contract:

When you place an order with us, you are making an offer to buy goods at the stated price on that day. We will send you an e-mail to confirm that we have received your order and that a contract has been made between us. In the unlikely event that the goods are longer available or that we have made a pricing mistake, we will advise you of this. There will be no contract in place unless you accept the new terms. We will not take payment from you until we have accepted your order.

delivery timescales:

Unless agreed otherwise, delivery will be made within ten days following purchase. Decorative stone products are usually delivered within 3-5 days. Log cabins and garden buildings may take up to 6 weeks as these are often built to order. Additionally, should any modifications be required, such as pressure treatment, this will take a further two weeks to process. Upon purchase, we will contact you to advise expected delivery timescales. We will make every effort to adhere to these delivery timeframes, however we will not be held liable for any direct or consequential loss should we be unable to meet the agreed schedule for whatever reason.

delivery method:

Delivery is made by national carrier and delivered to kerbside only using a tail-lift vehicle. Where possible, the goods will be moved closer to your property via pump-truck. In all cases, it is the customer's responsibility to provide a suitable area for the delivery to be made. It is imperative that the area is firm and level. Our national carrier uses large 18 tonne high sided vehicles (similar size to a large removal lorry) and it is necessary for the customer to advise us in advance if there are any access restrictions. Should the carrier encounter problems with delivery as a result of the failure to disclose this information, the customer will be responsible for full costs of aborted delivery, not the discounted charges shown on the website.

Delivery dates are often notified by the carrier prior to the goods arriving with you. Alternatively, we will make every effort to inform of the anticipated delivery date in advance.

A signature is required for delivery unless prearranged. Should you be unavailable to receive the goods after arrangements have been made, we will still have to charge you for the delivery. Likewise, if you require the goods to be redelivered for any reason, an additional fee will apply.

Please advise us of any special delivery instructions in advance.

Occasionally some products will be extremely heavy and the driver may need assistance in unloading the pallet from the vehicle. We use an economical delivery service to ensure our prices remain low, which restricts the maximum offload weight per pallet. If providing assistance to the driver is likely to cause you difficulty, please advise us beforehand and we will offer alternative delivery options, however these are likely to incur additional fees.

Goods must be checked upon arrival and any discrepancies recorded at time of delivery on the carrier's delivery docket. Furthermore, we must be notified in writing of any issues within 24 hours following delivery.

Should the goods be damaged, defective or incorrect, please provide photographic evidence and we will offer a replacement or refund. Our liability is limited to the cost of the goods and save as precluded by law, we will not be liable for any indirect or consequential loss, (damage or expenses including loss of profits, business or goodwill) howsoever arising.

This policy does not affect your legal rights. The customer is responsible for the goods once delivery has been made.

cancellation:

Should you cancel prior to your products being dispatched, a full refund will be credited.

If you cancel once your goods are in transit, a refund will be issued less the costs incurred by us. Items shown as free delivery will incur the actual delivery and return fees associated with the item. Alternatively, you may make arrangements to return the goods to us at your expense.

Should you wish to return your goods, we will refund you in full less the full costs associated with the delivery and return (not the discounted delivery fees used on the website). Alternatively, you may make arrangements to return the goods to us at your expense. It is your responsibility to take reasonable care of the goods before they are returned to us. If you fail to take reasonable care and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights if goods are faulty.

products:

All natural stone products may have slight variations in colour, size, weight and content and pebbles, cobbles and stones may contain broken or misshapen pieces because of this. The sizes of products stated are approximate and can vary.

All complaints must be received in writing. We will deal with the matter in accordance with your legal rights.

Turf and sedum are living products and should be laid within 2 hours of delivery onto a suitable surface. Turf must be watered twice daily until established and furthermore in dry conditions.

liability:

Notwithstanding the above, these terms do not limit the rights you have as a consumer under UK law or statutory rights, nor in any way exclude or limit our liability to you as a consumer for any death or personal injury as a result of our negligence We shall have no liability to you for events beyond our control.