Do you charge for delivery?
Delivery charges are included in the price of the goods with the exception of some areas where a top-up delivery surcharge applies per pack. Please refer to the map below for more information.
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Yellow - Delivery Included in Price Postcodes: AL, BA, BB, BD, BH, BL, BN, BR, BS, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DL, DN, DT, DY, E, EC, EN, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, L, LA, LE, LN, LS, LU, M, ME, MK, NE, NP, NG, N, NN, NR, NW, OL, OX, PE, PO, PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SR, ST, SS, SW, TA, TF, TN, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WV, YO |
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Blue - small surcharge applies to some items Postcodes:CA,DG,EH,EX,FK,G,KA,KY,LD,LL,ML, PA1-19,PL,SA,SY,TD,TQ,TR |
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Red - surcharge applies to most items Postcodes: AB,DD,IV (some exceptions apply) |
An example of surcharges is as follows and exact costs can be determined by adding your goods to the basket and selecting your delivery zone, however please contact us on 0333 358 3580 for more details.
| Blue Area | Red Area | |
| Log Cabins, Greenhouses & Garden Buildings | charges may apply - see product | charges may apply - see product |
| Decorative Stone | £10 | £45 |
| Turf & Sedum | £10 | £45 |
| Soil, Bark & Rubber | £10 | £45 |
| Furniture & Sculptures | £10 (depends upon product) | £45 (depends upon product) |
Please contact us if you plan to order multiple items as we may be able to offer reduced delivery rates.
We would be pleased to quote on overseas deliveries if required
How long does delivery take?
As a guide, delivery of stone, composts, soils and bark usually takes 2-3 working days. Turf and sedum arrive the day after harvesting, so let us know when you need it and we arrange to have the goods cut and delivered overnight to ensure they stay fresh. Garden buildings and structures range from around 7-21 working days.
As a guide, delivery of stone, composts, soils and bark usually takes 2-3 working days. Turf and sedum arrive the day after harvesting, so let us know when you need it and we arrange to have the goods cut and delivered overnight to ensure they stay fresh. Garden buildings and structures range from around 7-21 working days.
Do you offer Express delivery?
Yes – we can offer a next day delivery service on a range of items for a small additional fee. Orders ideally need to be placed before 1030 am, but please contact us on 0333 358 3580 if you are outside this time as we may still be able to help.
Yes – we can offer a next day delivery service on a range of items for a small additional fee. Orders ideally need to be placed before 1030 am, but please contact us on 0333 358 3580 if you are outside this time as we may still be able to help.
Do you offer Saturday delivery?
Yes – we can often offer Saturday delivery on a range of items, although it is sometimes an expensive option. The alternative is to consider a weekday delivery at a specific time to suit, as this is usually better value. Please contact us on 0333 358 3580 to discuss.
Yes – we can often offer Saturday delivery on a range of items, although it is sometimes an expensive option. The alternative is to consider a weekday delivery at a specific time to suit, as this is usually better value. Please contact us on 0333 358 3580 to discuss.
How will I know when the goods will arrive?
With the exception of small goods such as paint and lighting which are sent without prior notification via parcel carrier, all large product deliveries will be pre-booked with you by the delivery company for a day that is convenient with you. If you book an Express or Saturday delivery, these will not need to be booked in again.
With the exception of small goods such as paint and lighting which are sent without prior notification via parcel carrier, all large product deliveries will be pre-booked with you by the delivery company for a day that is convenient with you. If you book an Express or Saturday delivery, these will not need to be booked in again.
Will I know the exact time of delivery?
With the exception of small goods such as paint and lighting which are sent without prior notification via parcel carrier, the transport company will call to book in a convenient delivery day with you but delivery can be between 8am and 6pm. There is an upgrade available for an AM delivery for a small surcharge which means delivery will be before 12pm.
With the exception of small goods such as paint and lighting which are sent without prior notification via parcel carrier, the transport company will call to book in a convenient delivery day with you but delivery can be between 8am and 6pm. There is an upgrade available for an AM delivery for a small surcharge which means delivery will be before 12pm.
What size of lorry is used for delivery?
Our standard delivery service for bulk goods uses large 18 tonne vehicles – about the size of a large removal lorry. The dimensions of the vehicle are approximately: L9.9m x W2.5m x H3.6m
If this is too large, let us know at the time of placing your order as we can often offer a smaller 7.5 tonne vehicle. The dimesions of this vehicle are approximately: L7.10m x W2.4m x H3.2m
In all cases, the vehicle must have clear access to your property and there must be no restrictions to prevent him from unloading.
The goods will be unloaded from the back of the lorry using a tail-lift (a platform that lowers down). The pallets are then rolled off the vehicle, therefore it is very important that the ground is level and hard such as tarmac or concrete. Grass, compacted soil and gravel are not suitable areas for unloading.
It is important to note that the goods will usually be left kerb-side as the delivery company will not be able to take the large delivery vehicle onto your driveway due to the risk of damage to your property.
Please be sure to advise us in advance if you foresee any problems with the delivery as there will be costly redelivery fees if the delivery company has to make a further attempt to deliver as a result of potential problems not being reported in advance.
The photographs below provide an indication to the size of vehicle used.
Our standard delivery service for bulk goods uses large 18 tonne vehicles – about the size of a large removal lorry. The dimensions of the vehicle are approximately: L9.9m x W2.5m x H3.6m
If this is too large, let us know at the time of placing your order as we can often offer a smaller 7.5 tonne vehicle. The dimesions of this vehicle are approximately: L7.10m x W2.4m x H3.2m
In all cases, the vehicle must have clear access to your property and there must be no restrictions to prevent him from unloading.
The goods will be unloaded from the back of the lorry using a tail-lift (a platform that lowers down). The pallets are then rolled off the vehicle, therefore it is very important that the ground is level and hard such as tarmac or concrete. Grass, compacted soil and gravel are not suitable areas for unloading.
It is important to note that the goods will usually be left kerb-side as the delivery company will not be able to take the large delivery vehicle onto your driveway due to the risk of damage to your property.
Please be sure to advise us in advance if you foresee any problems with the delivery as there will be costly redelivery fees if the delivery company has to make a further attempt to deliver as a result of potential problems not being reported in advance.
The photographs below provide an indication to the size of vehicle used.
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With large orders comprising several pallets, we will always look to deliver on a lorry with a crane/ hiab offload or a moffat (mini-forklift). We will advise you in advance if your goods will be delivered this way. This type of delivery will usually be made on an articulated vehicle weighing around 22 tonnes and measuring often as much as 16 metres in length.
Other delivery options are often available for difficult delivery locations, so please let us know in advance of any delivery restrictions.
Small, lightweight goods such as paint and lighting will be sent via parcel carrier.
Will I need to be at home to receive the delivery and will the driver require assistance?
We always advise you or a representative to be at home to receive the goods just in case the driver encounters any difficulties with parked cars blocking the way for example. If you are at home, this kind of problem can usually be resolved at the time. Also, some goods can be heavy and it may be necessary for you to assist the driver with offloading some of the goods manually. If this will cause you any difficulty, please let us know in advance.
We always advise you or a representative to be at home to receive the goods just in case the driver encounters any difficulties with parked cars blocking the way for example. If you are at home, this kind of problem can usually be resolved at the time. Also, some goods can be heavy and it may be necessary for you to assist the driver with offloading some of the goods manually. If this will cause you any difficulty, please let us know in advance.
Will all goods arrive together?
As a general rule, all goods produced by the same manufacturer will arrive as one delivery presuming they have been ordered at the same time. Occasionally exceptions to this rule will occur, however we will advise you of this in advance.
As a general rule, all goods produced by the same manufacturer will arrive as one delivery presuming they have been ordered at the same time. Occasionally exceptions to this rule will occur, however we will advise you of this in advance.
Will you deliver into my driveway or my back garden?
We offer a kerbside delivery as standard, however the driver may be able to move the pallet closer to your property but this depends on the ease of access and is at the discretion of the driver. The hand trolley will not wheel over gravel or soft ground.
We offer a kerbside delivery as standard, however the driver may be able to move the pallet closer to your property but this depends on the ease of access and is at the discretion of the driver. The hand trolley will not wheel over gravel or soft ground.
Can I return the goods if I don’t like them?
Yes as long as the pack is in the same condition as when it was delivered to you. You will be responsible for returning the goods to us at your cost which for pallets, can often cost in excess of £120 per pack. Please note, returns will only be accepted within seven working days following receipt of the goods.
Yes as long as the pack is in the same condition as when it was delivered to you. You will be responsible for returning the goods to us at your cost which for pallets, can often cost in excess of £120 per pack. Please note, returns will only be accepted within seven working days following receipt of the goods.
What happens if I have some broken items delivered?
We will replace broken items, however to do this we will need photographs showing all the breakages emailed to us with notification of the goods requiring replacement. We must be advised of breakages within a maximum of 5 days, after this time it will be too late to claim. You will also be requested to keep the broken goods as we may need to collect them for insurance purposes. Once the goods have been used we will not be responsible for any breakages as we request you to check the goods for faults prior to using.
We will replace broken items, however to do this we will need photographs showing all the breakages emailed to us with notification of the goods requiring replacement. We must be advised of breakages within a maximum of 5 days, after this time it will be too late to claim. You will also be requested to keep the broken goods as we may need to collect them for insurance purposes. Once the goods have been used we will not be responsible for any breakages as we request you to check the goods for faults prior to using.
Can I cancel my order?
Yes - you can cancel your order before it has left us without cost, however we often prepare your goods for shipping almost immediately in order to get them to you quickly. Once the goods are with the transport company, there will be costs to return them often in excess of £120 per pack of palletised goods, although this charge will differ according to the type of goods ordered. Please contact us for details.
Yes - you can cancel your order before it has left us without cost, however we often prepare your goods for shipping almost immediately in order to get them to you quickly. Once the goods are with the transport company, there will be costs to return them often in excess of £120 per pack of palletised goods, although this charge will differ according to the type of goods ordered. Please contact us for details.
Are all products on your website currently available?
The majority of products will be available when you order, however from time to time, some very popular products may have longer than usual waiting times. We will let you know if this is the case and offer you alternative products if you do not want to wait. Alternatively you are welcome to cancel your order prior to any goods being dispatched.
The majority of products will be available when you order, however from time to time, some very popular products may have longer than usual waiting times. We will let you know if this is the case and offer you alternative products if you do not want to wait. Alternatively you are welcome to cancel your order prior to any goods being dispatched.
You highlight the 'brands' of goods you sell - is this important?
We feel this is very important as it guarantees the quality of product you receive. This is especially valuable when buying online as it provides confidence in the product through brand familiarity and reputation. All major brands quality control their products and also guarantee them against defects.
We feel this is very important as it guarantees the quality of product you receive. This is especially valuable when buying online as it provides confidence in the product through brand familiarity and reputation. All major brands quality control their products and also guarantee them against defects.
I would like to order some turf / sedum matting - how can I be sure it will be fresh when it arrives?
We ship our turf and sedum on an overnight delivery for a morning delivery. We do not arrange to have the goods harvested until the day prior to delivery.
Turf and sedum are living products and should be laid within 2 hours of delivery onto a suitable surface. Turf must be watered twice daily until established and furthermore in dry conditions.
We ship our turf and sedum on an overnight delivery for a morning delivery. We do not arrange to have the goods harvested until the day prior to delivery.
Turf and sedum are living products and should be laid within 2 hours of delivery onto a suitable surface. Turf must be watered twice daily until established and furthermore in dry conditions.
Do you install garden buildings?
Unless specified otherwise, all buildings and timber items require construction on site and will often need minor cutting to materials to complete the project. This necessitates the use of tools as appropriate. We are able to offer an installation service on many products - please contact us for details on 0333 358 3580
I like the product photos on your website, but will the goods differ much when they arrive?
We mainly use photographs from the brochures of our major manufacturers and these provide a good representation of the products we sell, however lighting conditions and reprographic limitations may affect the appearance of the goods.
We mainly use photographs from the brochures of our major manufacturers and these provide a good representation of the products we sell, however lighting conditions and reprographic limitations may affect the appearance of the goods.
What should I expect with natural stone?
With any natural product, there is always the chance that the colour variations will be greater. Similarly, natural stone can contain broken or misshapen pieces and may vary slightly from the photo. We can send samples of some products to assist you, however this will only offer an indication of colour and texture and does not guarantee the overall affect.
Can I get samples?
Yes - we can provide samples with some products - please contact us on 0333 358 3580 for details. Please note however, that samples with only provide an indication of colour and texture which is especially true of natural stone products which can vary between batches.
Yes - we can provide samples with some products - please contact us on 0333 358 3580 for details. Please note however, that samples with only provide an indication of colour and texture which is especially true of natural stone products which can vary between batches.
Do you offer paving slabs?
Yes - we offer these on our other website: www.pavingsuperstore.co.uk
Yes - we offer these on our other website: www.pavingsuperstore.co.uk
What payment systems do you use?
We take all major credit cards for payment via our online payment gateway Sagepay. Sagepay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). It adheres to the most stringent levels of fraud screening, ensuring that your card details remain secure throughout the transaction process. We also accept Paypal and Google Checkout payments.
We take all major credit cards for payment via our online payment gateway Sagepay. Sagepay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). It adheres to the most stringent levels of fraud screening, ensuring that your card details remain secure throughout the transaction process. We also accept Paypal and Google Checkout payments.
Do your prices include VAT?
Yes - all prices on our website include VAT at 20%
Yes - all prices on our website include VAT at 20%
Do you offer trade or bulk discounts?
Yes - we aim to be competitive with all our prices, however if you are planning a large order, please contact us on 0333 358 3580 to see if we can offer you a discount.
Yes - we aim to be competitive with all our prices, however if you are planning a large order, please contact us on 0333 358 3580 to see if we can offer you a discount.
I've noticed you offer Naked Wines vouchers - can I use these if I'm already registered with Naked Wines?
Unfortunately, the Naked Wines vouchers are only available for new Naked Wines customers.
Unfortunately, the Naked Wines vouchers are only available for new Naked Wines customers.
For all full list of our terms and conditions of sale, please read this information.
